Making a claim for discrimination 

Clarification of what constitutes a strong discrimination case is given in the DRC publication 'Claims about physical barriers to access. A guide to the Disability Discrimination Act' is available for download from our accessibility document library.

The chapter guide is shown below:

  • Introduction to the guide
  • Chapter 1 Disability discrimination and physical access – the law
  • Chapter 2 Do you have a case?
  • Chapter 3 The service provider’s defences
  • Chapter 4 Resolving your complaint – how to approach the service provider
  • Chapter 5 When matters get formal – the DL56 questionnaire and ‘letter before action’
  • Chapter 6 A checklist for action
  • Chapter 7 More about building law
  • Chapter 8 Finding more information  

The final sections include sample letters, an example that deals with Initiating legal proceedings against those who have discriminated is shown below: 

Resource 11 Extract

 Further information on the act is available from http://www.direct.gov.uk/ (search 'DDA')

 

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